Here you’ll find answers to our most common questions in regards to using the SDI website, and about a few changes with Membership and with Presence Journal. To read the answer to a question, click the arrow to the right of the question.
For Immediate Assistance:
Email: [email protected]
Chat: The live chat in the bottom-right of the page is staffed from 8-4pm Pacific, Monday-Friday. But you can leave a note there after hours, and our staff will reply during business hours.
Phone: 01-425-455-1565. Leave a Voicemail and our staff will call you back, usually within 48 hours.
Quick Links
Buy or Renew Membership
Become a new member of SDI or renew your current membership
My SDI Store Account
Access all your member resources and purchase history
Member Resources
Links to frequently-used resources and tasks across the website
SDI Membership
Instructions on how to log in to your account, renew your membership, and more.
How do I renew my membership?
Simply go to this page, and once you’re there, select the Membership level you are renewing, and purchase!
How do I upgrade my Membership level?
You can follow this simple tutorial to upgrade your current SDI Membership – Membership Upgrade Tutorial (sdicompanions.org)
Why should I become a member?
Membership is the lifeblood of our organization! See our Benefits of Membership page here.
How can I log into my membership account?
Click on “My Account” under the MEMBERS tab. Fill in your username and password. Your username is your e-mail address you used to purchase your membership.
I forgot my password. How do I obtain it?
Click here to have your password e-mailed to you. If you experience difficulty, you may also email our Membership Services Team at [email protected].
How does SDI's membership structure work?
Click on Become a Member and see the different tiers to choose which one works best for you.
Where can I find information on Discounted Liability Insurance?
Click here: Discounted Liability Insurance – SDI Companions
How can I buy webinars/memberships/register for journeys etc.?
Click on “SHOP” on our top navigation bar and it will take you to our SDI Store where you can find all our offerings. If you hover your cursor over the “SHOP” option, it will reveal a menu of options which can afford you a short-cut to what you want. We recommend browsing our store with curiosity – wandering and wondering. See what resonates. FYI – items in the SDI Store are available for everybody, and you don’t need to be a Member, but you do have to have an account on our website.
Can I still receive Presence Journal in the mail?
Presence is available in digital format on our website for all Members. Enhanced and Premium Membership Tiers will continue to receive the print edition of Presence in the mail. The web edition is easy to read on-line. And the environmental cost is far lower when we don’t print and use snail mail. Going digital also means the ability to search to find the topics you want.
Find a Spiritual Director/Companion Guide
Formerly known as the Seek and Find Guide, the Find a Spiritual Director/Companion Guide is our directory of over 6000 spiritual directors and companions, formation training programs, and retreat centers.
Where has the Seek and Find Guide gone?
It’s still here. For clarity, we just re-named it “Find a Spiritual Companion” It’s improved to make it easier to use and to search with. And it still has listings for training programs and retreat programs as well as the most complete listing of spiritual companions in the cosmos!
How do I edit my Member Profile in the Find a Spiritual Companion Guide?
A Public Profile in the ‘Find a Spiritual Companion’ Guide is available to Neptune, Jupiter, and Cosmos Memberships. Venus (Student) Memberships do not receive a Profile.
We’ve created a tutorial video that will walk you through all the steps towards making your profile display in the Guide.
We recommend you fill out all your important information pertaining to your companioning practice, but the followiing two fields are mandatory to make it display (you’ll find these under the ‘FASC Profile’ menu in ‘My Account’:
- The “Display Record” field must be set to “Yes”
- The “Display Name” field must have some text there (this should be your name, or the name of your Retreat Center or Formation Training Program.
We also highly recommend you double check the location fields (City, State, Country) which are located in the ‘SDI Contact Info’ menu of My Account. If there’s nothing there, then your record won’t be searchable by location.
I can't find my profile in the Find a Spiritual Companion Guide.
A Public Profile in the ‘Find a Spiritual Companion’ Guide is available to Neptune, Jupiter, and Cosmos Memberships. Venus (Student) Memberships do not receive a Profile.
We’ve created a tutorial video that will walk you through all the steps towards making your profile display in the Guide.
We recommend you fill out all your important information pertaining to your companioning practice, but the followiing two fields are mandatory to make it display (you’ll find these under the ‘FASC Profile’ menu in ‘My Account’:
- The “Display Record” field must be set to “Yes”
- The “Display Name” field must have some text there (this should be your name, or the name of your Retreat Center or Formation Training Program.
We also highly recommend you double check the location fields (City, State, Country) which are located in the ‘SDI Contact Info’ menu of My Account. If there’s nothing there, then your record won’t be searchable by location.
How do I add a photo to my profile?
Adding a photo really personalizes your profile on Find a Spiritual Companion Guide! Thankfully, it’s a simple task:
- In the ‘Members’ Menu in the top bar, select ‘My Account’
- In the left-hand column, select ‘FASC Profile’
- Click the purple button to ‘Add Image’
- Find a nice photo of yourself, and select it.
- Click the purple ‘Update’ button at the bottom of the page.
What's an SDI Profile?
An SDI Profile is a unique webpage on the SDI website, containing your Find a Spiritual Companion Profile information (if you are a Neptune, Jupiter, or Cosmos Member). Here’s a video on how it works:
I made a change to my Profile but it's not showing up in the Guide.
Sometimes it can take a little time for the database to update. If you made a change and after a few hours you don’t see it, contact our Membership Services Team at [email protected].
What can I do if my spiritual orientation is not listed?
Just email us at [email protected] . We are happy to add categories that match your particular orientations.
How can I find a spiritual companion or director to work with?
Just click on “Find” in our navigation bar and you will be taken to our Find a Spiritual Companion Guide. This is a searchable database of thousands of spiritual directors and spiritual companions who are available to work with you.
What is a spiritual companion? What is a spiritual director? What’s the difference between them?
A spiritual director is a type of spiritual companion. We believe the term “companion” is broader and more inclusive, and points to the heart of the work, which is to walk alongside with others as friends, listening to and honoring the sacred stories being told. We recognize also that spiritual companionship can happen in a myriad of vocations and modalities, and so use the term as a more inclusive way of offering welcome to those who have not specifically trained as a spiritual director.
SDI Website
How to interact with the SDI website.
How do I access a Webinar or Course I purchased?
If you are logged in to the website with your SDI Account, simply click the arrow next to your name in the Navigation at the top of webpage, and select “My Courses”
Below is a video tutorial on how to access your Webinar or Course,
I can't access the webinar or course I registered for.
IMPORTANT: The e-mail address and password you used to register is the one you need to access Webinar/Course resources. We also use that e-mail for correspondence. If you check a different e-mail, please let us know.
Accessing a Live Series:
You’ll receive e-mails from [email protected] before and after each session, with links to the live Zoom call, recordings, and resources. Please make sure in your e-mail program that you can receive messages from [email protected], and check your Junk Mail if you don’t see anything.
Recordings and Resources:
All recordings and resources for this series are available to you at any time on the Webinar/Course Website on the sdicompanions.org website. To access your webinar or course, including the Zoom links for accessing live sessions, you can access the ‘My Courses’ option in your SDI Account. Or you can move your mouse cursor or click on ‘Events’ in the Navigation at the top of this page and select ‘Courses and Webinars’.
We have a Frequently Asked Questions section on our website that has answers and video tutorials to many common technical issues.
https://www.sdicompanions.org/faq-how-to-use-the-site/
If you are having other issues, please reach out to [email protected], or use the Chat feature on our website (located in the lower-right hand corner).
How will my personal information be used? What if I don’t want to provide it?
We always respect your privacy. We never offer your information to a third party for sale or otherwise. If you are a member and you don’t want your name listed, then you can elect to keep it private.
What do I do if I have a question that's not included in the FAQs?
Just email us on [email protected] or [email protected], use the chat function in the lower-right of the window, or call us on 425-455-1565. Our office hours are 8:00am-4:30pm Monday-Friday (Seattle time). We look forward to helping you!
How can I troubleshoot problems connecting to Zoom meetings and webinars?
We have created a page full of Zoom Tips and Troubleshooting, so please look that over before contacting our support team. For basic advice, please refer to the list below:
Best Practices
- Connect with an ethernet cable for faster internet (as opposed to WiFi).
- Make sure you have the most updated Zoom Software.
- Use Google Chrome or Safari as your browser.
- Quit high bandwidth programs not needed during live classes.
- Have the Zoom phone numbers on hand as a backup connection (if available).
- Use a comfortable headset during the session.
- Remove or turn off sound generating devices (landline telephones, cell phones, fans).
- Should you choose to be on video, check your lighting so that your face is visible and not shaded or backlit.
- If you have any trouble connecting to Zoom during class, you can connect with our Membership Services team via the chat link in the lower-right corner of this webpage. Or, you can connect by email at [email protected] for additional support.
Can I get a reminder for the start time of a webinar?
We send e-mail reminders to all participants of a webinar, usually a few hours before it begins. But if you want to plan ahead, you can set up a reminder in your Calendar. If you have a Google account or Microsoft Outlook, then you have free tools available to you. Click here to read the tutorial on how to create reminders in Google or Outlook.
